At JenGer Doll Medical Wigs and Accessories, our mission is to provide high-quality cranial prosthetics, wigs, and accessories tailored to meet the unique needs of individuals experiencing hair loss. Our goal is to restore confidence, dignity, and beauty for all customers, while delivering compassionate care and exceptional customer service.

Quality: Commitment to premium-grade materials and craftsmanship.

Empathy: Understanding the emotional and physical challenges our clients face.

Inclusivity: Catering to diverse needs, including medical conditions, lifestyle preferences, and personal aesthetics.

Professionalism: Upholding excellence in service, communication, and support.

Owner: Jennifer Brown

Operations Manager: [TBD]

Customer Service Team: [TBD]

Wig Stylists and Cosmetologists: Licensed professionals providing styling and wig maintenance.

Sales Representatives: Handling retail and wholesale orders.

Marketing & Communications Team: Managing online presence, social media, and promotional campaigns.

Employee Code of Conduct

• Maintain professionalism in all interactions with clients and colleagues.
• Respect client confidentiality and ensure sensitivity toward medical and emotional needs.
• Stay informed about the latest trends and techniques in medical wigs and accessories.

Customer Service Policy

• Ensure timely responses to client inquiries within 24 hours.
• Provide personalized consultations to identify customer needs and recommend products or services.
• Offer a satisfaction guarantee with clear return or exchange policies

Appointment & Scheduling Policy

• Clients must book appointments for consultations, fittings, and custom orders.
• Late arrivals beyond 15 minutes may require rescheduling.
• Cancellation policy: 24-hour notice required to avoid fees.

Refund & Exchange Policy

• Refunds: Non-refundable deposits for custom wigs; full refunds only for unused accessories returned within 7 days.
• Exchanges: Allowed within 14 days for unused products with original packaging.
• Defective Items: Replacements or repairs offered for defective products within 30 days.

Health & Hygiene Policy

• All wigs and accessories are sanitized before delivery.
• Staff must adhere to strict hygiene protocols during fittings and consultations.
• Clients with contagious conditions may be referred for remote consultations.

Data Privacy Policy

• Protect client data, including medical and personal details, through secure systems.
• Obtain consent before using client testimonials or photos for marketing purposes.

Custom Wig Orders

• Conduct an initial consultation to understand the client’s needs, including hair texture, length, and style preferences.
• Take accurate head measurements and collect relevant medical information.
• Provide a timeline for production and deliver updates as needed.
• Arrange a fitting session to ensure comfort and satisfaction.

Retail Operations

• Stock inventory of ready-made wigs and accessories.
• Maintain relationships with trusted vendors to ensure consistent quality.
• Provide clear product descriptions and care instructions to customers.

Marketing & Promotions

• Regularly post engaging content on social media platforms.
• Collaborate with influencers and nonprofit organizations for promotions.
• Host workshops and events, such as Mommy & Me hair care sessions or foster parent programs.

Staff Training & Development

• Schedule regular training sessions on wig styling, fitting, and maintenance.
• Encourage continuing education for staff to stay current with industry standards.
• Monitor staff performance and provide constructive feedback.

Cancer Patient Support

• Offer discounted or free wigs for eligible clients undergoing medical treatment.
• Provide care guides for maintaining wigs during chemotherapy or other treatments.

Foster Parent & Mommy & Me Classes

• Host educational programs on hair care for children.
• Provide resources for nurturing parents to build confidence in their children’s appearance.

Donation & Sponsorship Programs

• Collaborate with nonprofits to provide wigs for underserved communities.
• Open opportunities for sponsorships to fund outreach initiatives.

• Conduct regular quality checks for all products.
• Gather client feedback through surveys or testimonials.
• Continuously improve products and services based on client needs and market trends.

• Ensure all tools and products comply with safety regulations.
• Train staff in first aid and emergency response.